Unable to export data #177

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embell · 2023-11-09T13:02:44Z

embell commented

2023-11-09 13:02:44 +00:00

I'm just switching from an older device (Blackberry KeyOne running Android 7.1) and trying to port data over. When I click the Export button in settings, nothing happens.

On my newer phone, it exports to Downloads and tells me to check there. I checked on older one and confirmed that Downloads folder is still empty.

App version that's not exporting is 1.167 from F-Droid. Saw the same in 1.164. (Though the 1.167 version is working fine on newer device.) .

I realize that's pretty vague and unhelpful - is there something I can check to get more information about what the real issue may be?

I'm just switching from an older device (Blackberry KeyOne running Android 7.1) and trying to port data over. When I click the Export button in settings, nothing happens. On my newer phone, it exports to Downloads and tells me to check there. I checked on older one and confirmed that Downloads folder is still empty. App version that's not exporting is 1.167 from F-Droid. Saw the same in 1.164. (Though the 1.167 version is working fine on newer device.) . I realize that's pretty vague and unhelpful - is there something I can check to get more information about what the real issue may be?

brandon.presley commented

2023-11-09 22:33:34 +00:00

Will try and replicate this. In the mean time if you want you could try to get the adb logs and include them in the ticket:
https://developer.android.com/tools/adb

Quick rundown on how:

Download adb https://developer.android.com/tools/releases/platform-tools
Enable USB debugging on device https://developer.android.com/tools/adb#Enabling
Run adb logcat in your terminal
Try to export data on your phone
Search for any errors in the output, or copy the entire thing and paste it in here

Will try and replicate this. In the mean time if you want you could try to get the `adb` logs and include them in the ticket: https://developer.android.com/tools/adb Quick rundown on how: 1. Download adb https://developer.android.com/tools/releases/platform-tools 2. Enable USB debugging on device https://developer.android.com/tools/adb#Enabling 3. Run `adb logcat` in your terminal 4. Try to export data on your phone 5. Search for any errors in the output, or copy the entire thing and paste it in here

brandon.presley commented

2023-11-09 23:52:12 +00:00

OK I replicated the issue and I believe it was missing a permissions check, however I couldn't confirm if what I did works or not on my emulator. I'm going to push a change for the next version please try update to this on your old device and tell me if it now works.

brandon.presley referenced this issue from a commit

2023-11-09 23:54:39 +00:00

Add permissions checks to SettingsPage - 1.172 🚀

embell commented

2023-11-10 14:16:55 +00:00

Thanks for the quick response. I updated to 1.169 and saw no change.

However, your message did prompt me to check permissions. Turns out I'm an idiot, haha. I did not have storage permissions turned on. That makes this not much of a bug then. Could help to have a message reminding about permissions (I was still getting no feedback), but for the most part user error here.

Thanks again!

Thanks for the quick response. I updated to 1.169 and saw no change. However, your message did prompt me to check permissions. Turns out I'm an idiot, haha. I did not have storage permissions turned on. That makes this not much of a bug then. Could help to have a message reminding about permissions (I was still getting no feedback), but for the most part user error here. Thanks again!

brandon.presley closed this issue

2023-11-11 22:08:58 +00:00

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